Shipping Policy

At Tastique, we take every step to ensure your products arrive in the best possible condition. Please review our shipping policy before placing your order.

We ship all products from British Columbia - Canada.

Processing Time

• Orders are processed within 2–3 business days after payment confirmation.

• We do not process or ship orders on weekends or statutory holidays.

Shipping Methods & Packaging

• All frozen and perishable products are shipped with dry ice or insulated packaging to maintain freshness.

• We use expedited shipping services whenever possible to reduce transit time.

• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery Estimates

• Delivery times are estimates only and may vary depending on your location, courier availability, and seasonal demand.

• Tastique is not responsible for delays once the order is handed to the carrier.

Customs, Borders & International Orders

• For shipments crossing borders, customers are responsible for customs clearance, duties, and any local regulations.

• Please note that territorial laws, customs inspections, or border delays may extend delivery times.

• Tastique cannot accept returns or provide refunds for delays or product defects caused by border inspections, customs processing, or unforeseen shipping disruptions.

Risk of Loss

• Once products are transferred to the carrier, title and risk of loss pass to the customer. Please ensure your shipping information is accurate to avoid delays or lost packages.

Damages or Incorrect Orders

• If you receive a damaged or incorrect item, please contact us immediately at info@tastique.ca with photos and your order number.

• We will review your case and, at our discretion, provide a replacement or resolution.

No Refunds / No Exchanges

• Due to the perishable nature of our products, all sales are final. Tastique does not accept refunds or exchanges once an order has been shipped.